I wrote the other day about how Netflix had gone down for almost a full day, causing shipping delays and other technical problems. And although they never explained what the reason was, to keep their customers happy they are issuing their customers a 5% credit to their accounts to make up for the outage. It would be amazing to see if customer service wouldn’t be considered dead in the US if more companies did things like this instead of the “its not our fault”, or “it must be user error”, or “We never received your message, or note, or letter, etc.”
I wish I could get a 5% credit to my electric bill seeing I’ve been trying to get two street lights fixed on my street for 3 months now…I keep getting the “we’ll get to it soon” line…but that is another story in itself.
